Troubleshooting

A code text never arrived

• The sender may refuse virtual numbers. Some banks and apps do, and nothing arrives at all. See limits and 911.
• Check the inbox tagged with the right number. Texts are tagged with the number that received them.
• Check that the number is not burned and its mode is not Block.
• Check that the number has not passed the fair use limit of 500 texts a month, which flags it for review.

A forwarded call does not ring

• Check the mode. Only Forward mode rings your phone. Texts only and Block do not.
• Check that your mobile is verified. Calls ring only a confirmed mobile. See verify your mobile.
• Check whether you reached the monthly overage cap ($50 on Basic, $100 on Pro). At the cap, forwarding pauses.
• Check that the number has not been burned.

Texts are missing

• A picture or file larger than 5 MB is shown as "could not store". The text part still arrives.
• Check whether the number is in Block mode, which delivers no texts.
• Look at the number you expected. Each text is tagged with the receiving number, and you may have several.

I cannot verify my mobile

• A code stops working after 30 minutes. Start a new verification if it has expired.
• 5 wrong codes lock a verification. Start a new one for a new code.
• Send the text from the mobile you are confirming, in the form START followed by your code.
• A mobile can be confirmed on one account only.

I was charged a burn fee

After the trial, the first burn each UTC calendar month is free and each further burn adds $1 to your next bill. The trial has no extra burns. See burn a number.

Contact support

Email hello@numberburn.com. Support is by email only, and there is no support phone line. Include the NumberBurn number involved and what you saw. Requests for refunds, credits, data deletion and takedowns are handled by a person.